Delivery

• All Deliveries are to be paid in full before delivery is scheduled.
• Due to the volume of the deliveries Gustafson’s Furniture cannot accommodate requests for morning, afternoon or a particular stop time.
• We require a 36 hour notice to make a change in your delivery appointment. If you cancel a delivery with less than a 36 hour notice or are not home for delivery, a restocking or handling fee equal to the delivery charge may be applied.
• Please clear the area where you would like your new furniture placed. Our delivery teams are not allowed to move your existing furniture.
• Delivery does not include removal of old furniture and/or the rearranging of existing furniture.
• Mattresses that qualify for warranty removal must be free of stains and odors. Mattresses that do not qualify may be refused by delivery personnel.
• Our dispatcher will confirm your delivery date and provide a delivery window the day before your delivery. We will be calling the phone number listed on the sale. We may leave a voicemail if there is no answer.
• Please understand there are conditions such as inclement weather, etc. that may delay a delivery.
• Someone 18 years of age or older must be present to accept your delivery.
• Gustafson's is not responsible for any damage to your property resulting from the delivery of your merchandise. This includes without limitation: any damage to curbs, sidewalks, steps and/or landscaping.
• Damage to your merchandise must be reported within 24 hours of your delivery.
• Medical Emergency Same Day Delivery of Lift Chairs is available. Please call or message the store for full details.

Delivery Charges

FREE Pickup at store: We will assist in placing your merchandise in your vehicle. However, proper loading and securing of the product is your responsibility. Customer is responsible for assembly. Damage claims will not be accepted once the merchandise leaves our dock.

$20 Pickup assembly fee: Merchandise will be assembled by Gustafson’s prior to customer pick up. Please call at least one hour before your pick up. (815)-636-8608

$99 Local Lift Chair Delivery: A resident (18+) must be at the residence to sign for drop-off.

$159 Local Delivery

$179 Out of Town Delivery (30 to 70 miles): Quotes are available for more than 70 miles.

$200 Same Day Delivery: Available on in stock items only on purchases made before 1p.m. within 70 miles